Privacy Policy

Effective Date: May 18, 2026

Dubya Concrete (a brand of Dubya LLC) ("we," "us," or "our") operates the website dubyaconcrete.com. This Privacy Policy explains how we collect, use, and protect your personal information, including specific terms related to our SMS messaging program.

Information We Collect

We collect personal information such as your name, phone number, email address, and service address when you contact us through our website, phone, email, or chat widget. We also collect technical data including IP address, browser type, device information, and pages visited.

How We Use Your Information

• To respond to your inquiries and provide estimates
• To schedule and deliver our services
• To send appointment reminders, project follow-up, and customer care SMS messages (if opted in)
• To communicate with you about your project
• To improve our website and services

SMS Opt-In and Messaging Program

When you opt in to our SMS program via our website form, chat widget, or by texting our number, you consent to receive recurring text messages from Dubya Concrete related to your concrete project inquiry or service request. Message types include appointment reminders, estimate follow-up, scheduling confirmations, and customer care responses. Message frequency varies based on your interaction with our team. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP. SMS opt-in consent is never required as a condition of purchase.

SMS Opt-In Data — No Sharing with Third Parties

We do not sell, share, rent, or transfer mobile phone numbers or SMS opt-in data with any third parties or affiliates for marketing, promotional, or any other purpose. SMS opt-in information is used solely by Dubya Concrete to communicate directly with you regarding your project. This includes no sharing with marketing partners, lead resellers, data brokers, or any external entity.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (including Google Analytics) to improve user experience, analyze site usage, and remember preferences. You can disable cookies through your browser settings, though some site features may not function as intended. We do not use third-party advertising cookies that track you across other websites.

Data Security Practices

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), restricted internal access, secure storage of contact records, and regular security reviews. While no system can be 100% secure, we take reasonable steps to safeguard your information.

Your Rights and Choices

You have the right to:

• Unsubscribe from SMS messages by replying STOP at any time
• Update your contact information by emailing info@dubyallc.com
• Request deletion of your personal data by contacting us in writing
• Request a copy of personal information we hold about you
• Withdraw consent for SMS or marketing communications at any time

Information Sharing (Non-SMS Data)

For non-SMS data, we do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as our CRM and scheduling vendors) who assist us in operating our website or delivering our services, and only under confidentiality obligations.

Children's Privacy

Our services and SMS program are intended for individuals 18 years of age and older. We do not knowingly collect information from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent update. Material changes will be communicated where required by law.

Contact Us

If you have questions about this Privacy Policy or our SMS program, contact us at info@dubyallc.com or call (803) 855-1859.